Signature Silicone Utensil Set - Crafted for the Refined Kitchen
Signature Silicone Utensil Set - Crafted for the Refined Kitchen
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Shipping & Returns
Shipping & Returns
Fast Processing: We aim to process orders within 1-2 days, with a maximum of 7 business days. You'll receive a notification when your order ships.
Free International Shipping: Enjoy complimentary shipping to the US, Canada, EU, UK, Australia, New Zealand, and more. Deliveries take 2-4 weeks, barring any customs delays. Note: Import duties and taxes may apply and are the customer's responsibility.
Order Tracking: Track your order anytime on our Order Tracking page. A shipping confirmation email with a tracking number will be sent to you.
Assistance Needed? If your order hasn't arrived within 30 days of shipment, email us at hello@nexaprestige.com with your name and order number.
Returns & Exchanges
30-Day Returns: Items can be returned within 30 days if they are in original condition. Contact us at hello@nexaprestige.com to initiate a return.
Refunds: After inspection, refunds are processed to the original payment method within 10 business days. Contact us if you encounter any delays.
Damaged or Incorrect Items: Contact us immediately if your order is defective, damaged, or incorrect.
Non-Returnable Items: We cannot accept returns on perishable, custom, personal care items, hazardous materials, flammable liquids, or gases.
Exchanges: For an exchange, return the original item and make a separate purchase for the new item.
EU Customers: You have a 14-day cooling-off period to return orders, no justification needed.
Shipping Costs: Returns must be sent to the address provided upon return request. Return shipping costs are deducted from refunds.
For detailed policies, visit our [Refund Policy] page. For any questions or concerns, reach out to us at hello@nexaprestige.com. Let's make your shopping experience worry-free!
Care Guide
Care Guide
Elevate your culinary adventures with our 12-piece Silicone Utensil Set, thoughtfully designed for the modern gourmet. Meticulously crafted with the elegance of wooden handles and the resilience of silicone, this set is the epitome of form meeting function.
🍃 Highlights:
- Natural Elegance: Rich khaki-toned silicone paired with authentic wooden handles brings a touch of nature's sophistication to your kitchen.
- Ultimate Safety First: Our BPA-free silicone ensures a non-reactive, non-stick experience, safeguarding your family and your pots and pans.
- Crafted for Durability: Resistant to heat, stains, and odors. These utensils won't chip, warp, or melt, ensuring you enjoy their premium feel for years to come.
- Comprehensive Collection: This set of 12 encompasses every tool the discerning chef needs, from stirring to flipping to serving, ensuring your culinary journey is as seamless as possible.
Invest in the best for your kitchen. Discover the difference with Nexa Prestige's Silicone Utensil Set, where luxury meets everyday cooking.
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Frequently Asked Questions
FAQs
How long are shipping times?
Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep. Each product at Nexa Prestige has an estimated delivery time that you can find in the product description.
What's your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
Can I cancel my order?
Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.
Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.